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Contact Customer Service

Customer Service representatives are also available by phone and live chat from

Monday-Friday:
6:00 am - 11:00 pm (Pacific Time),

Saturdays & Sundays:
9:00 am - 11:00 pm (Pacific Time).

Customer Service can be reached at:

U.S and Canada: 1(888) 592-4451
All Others: 001 415 423 2360

You can send an email to Customer Service 24 hours a day, 7 days a week. Customer Service will respond to your email within 24 hours.

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Privacy and Security

Privacy

We are committed to protecting your privacy. We NEVER share our customers' personal information with anyone. Read our Privacy Policy

Security

We use Secure Sockets Layer (SSL) software to protect the security of online transactions. SSL is the industry standard for providing the most reliable protection of consumer information. All of your personal information is encrypted (and therefore unreadable) by SSL as it travels over the Internet, including your credit card number, name and address.

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Ordering

Online Orders

In order to place your first order online, simply add the items you wish to order to your shopping cart. When you are finished, click the checkout button and proceed to complete the order. You can also create an account in order to save your card information and shipping address for a faster check out experience in the future.

Phone Orders

You may place an order over the phone from 6:00 am - 11:00 pm Pacific Time Monday through Friday, and from 9:00 am - 11:00 pm Saturdays and Sundays. A customer service representative will assist you in placing your order.

To place an order by phone, dial:

U.S and Canada: 1(888) 592-4451
All Others: 001 415 423 2360

Please be prepared to order when you call; although our Customer Service representatives are happy to answer any question you have about our products, we are unable to advise you exactly which items you should order.

Mail Your Order

We want you to get your order as quickly as possible, and therefore we strongly encourage all of our customers to place orders online or via telephone. If you have a circumstance that prevents you from doing this, and you can mail your order to us, please contact Customer Service for instructions on ordering by mail.

Mail To

Innov8 Solutions, Inc.
℅ Customer Service
537 Stevenson St Suite 100
San Francisco Ca 94103

Pokey's World Store reserves the right to refuse service to any person.

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Payment Methods

Credit Card

We accept each of the cards listed below.

Visa
MasterCard
American Express
Discover
JCB

Your credit card information is 100% secure. All information included with your order is encrypted for privacy while in transit. Credit card charges will be processed by Innov8 Solutions, Inc., 187 E. Warm Springs Road, Suite B343, Las Vegas, NV 89119 and will show on your credit card statement as "Innov8*PW 1-888-592-4451."

PayPal

We accept PayPal.

Currencies Accepted

We accept credit card payment in US Dollars, Euros, and Pounds Sterling via credit card.

Once you have completed adding items into your shopping cart, you will be prompted to chose your preferred payment type.

Check or Money Order

We also accept personal checks and money orders from US bank accounts. Checks and Money Orders should be made payable to “Innov8 Solutions, Inc.” and mailed to 537 Stevenson Street, San Francisco, CA, 94103. If you choose to pay by personal check, please be aware that we wait three weeks before we ship your order to ensure that your check clears. When placing an order via check or money order, we suggest creating an account on our site and adding the items to your online shopping cart so that the order is ready to process once the funds have cleared. Along with your check or money order include a note with the items you’d like and your account user name so our Customer Service department can correctly process your order. .

Managing Stored Payment Data

If you have or create an account with us, for your convenience we store information about the card so that it is available to you for subsequent purchases. If you do not wish to have this information saved for future use you can easily delete it. Simply click on the "Account" icon in the top right of the screen and click on the "Change" button in the payment information section. You will be taken to a page that allows you to remove credit cards you may have on file. For your protection we do not actually store your credit card number, but rather a unique token identifier that can only be used by us to specify your card with our payment processor. With this token we also store the card type, last four digits of the card and expiration date for your reference. Again, this applies only to purchases made via credit card where you have an account with us. None of these data are stored if you have only made payments via Paypal or guest checkout.

Shipping

Discreet Shipping

All of our packages are shipped discreetly, in a plain box or envelope, displaying the sender's name as Innov8 Solutions.

Order Fulfillment Time

Orders are usually shipped within 1-2 business days from the day the order was completed. Delivery time may differ based on variables such as the delivery method chosen, your location, delays in Customs, etc.

Shipping Methods within the USA

We use the United States Postal Service (USPS), DHL, UPS, and Federal Express to ship our orders.

USA*** shipping information Domestic Mail (not tracked or insured) Domestic Ground using our choice of FedEx or UPS (tracked & insured) Domestic Ground UPS only (tracked & insured) Domestic Ground FedEx only (tracked & insured) 2nd Day Delivery FedEx only (tracked & insured)* Overnight Delivery FedEx only (tracked & insured)*
  Delivery within 4-7 business days Delivery within 5-7 business days Delivery within 5-7 business days Delivery within 5-7 business days Delivery within 2 business days Delivery next business day
48 contiguous states** $5.95 (first 1 lb.) Add'l $1.00 per lb. $8.45 (first 1 lb.) Add'l $1.00 per lb. $9.25 (first 1 lb.) Add'l $.60 per lb. $9.25 (first 1 lb.) Add'l $.60 per lb. $12.95 (first 1 lb.) Add'l $5.00 per lb. $19.95 (first 1 lb.) Add'l $5.00 per lb.
Alaska and Hawaii $5.95 (first 1 lb.) Add'l $1.00 per lb. N/A N/A N/A $17.95 (first 1 lb.) Add'l $5.00 per lb. $21.95 (first 1 lb.) Add'l $10.00 per lb.
APO/FPO -- Armed Forces (all regions) $5.95 (first 1 lb.) Add'l $1.00 per lb. N/A N/A N/A N/A N/A

Packages shipped using UPS and Federal Express are trackable and insured. If an insured parcel is not delivered as promised, we can issue a replacement or refund for you.

Unfortunately, we are not able to insure packages shipped through the United States Postal Service (USPS) or DHL, and we will not be liable for loss or damage of orders shipped via USPS (including all orders shipped to APO, FPO & PO Box addresses).

Pokey's World Store is not responsible for lost or stolen packages with confirmed delivery status.

Worldwide Shipping

Pokey's World Store ships products to over 250 countries worldwide.

International Shipping Information*** Country
code
Sell
VOD
Ship VHS
toys and apparel
Ship DVDs Full product packaging included International Airmail*
(not insured)
International Insured**
(FedEx or UPS)
            Delivery within 1-6 weeks*** Delivery within 5-12 business days***
Afghanistan af Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Albania al Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Algeria dz Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
American Samoa as Yes Yes Yes Yes $4.95 (first 1 lb.) Add'l $1.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Andorra ad Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Angola ao Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Anguilla ai Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Antarctica aq Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Antigua and Barbuda ag Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Argentina ar Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Armed Forces
(all regions)
  Yes Yes Yes Yes See USA shipping information See USA shipping information
Armenia am Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Aruba aw Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Australia au Yes Yes Yes Yes $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Austria at Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Azerbaijan az Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Bahamas bs Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Bahrain bh Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Bangladesh bd Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Barbados bb Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Belarus by Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Belgium be Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Belize bz Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Benin bj Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Bermuda bm Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Bhutan bt Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Bolivia bo Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Bosnia-Herzegovina ba Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Botswana bw Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Bouvet Island bv Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Brazil br Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
British Indian Ocean Territory io Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Brunei Darussalam bn Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Bulgaria bg Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Burkina Faso bf Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Burundi bi Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Cambodia kh Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Cameroon cm Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Canada ca Yes Yes Yes Yes $9.95 (first 1 lb.) Add'l $1.00 per lb. $24.95 (first 1 lb.) Add'l $5.00 per lb.
Cape Verde cv Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Cayman Islands ky Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Central African Republic cf Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Chad td Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Chile cl Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
China cn Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Christmas Island cx Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Cocos (Keeling) Islands cc Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Colombia co Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Comoros km Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Congo cg Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Cook Islands ck Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Costa Rica cr Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Cote D'Ivoire (Ivory Coast) ci Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Croatia (Hrvatska) hr Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Cuba cu Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Cyprus cy Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Czech Republic cz Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Denmark dk Yes Yes Yes Yes $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Djibouti dj Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Dominica dm Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Dominican Republic do Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
East Timor tp Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Ecuador ec Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Egypt eg Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
El Salvador sv Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Equatorial Guinea gq Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Eritrea er Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Estonia ee Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Ethiopia et Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Falkland Islands fk Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Faroe Islands fo Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Fiji fj Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Finland fi Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
France fr Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
French Guiana gf Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
French Polynesia pf Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
French Southern Territories tf Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Gabon ga Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Gambia gm Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Georgia ge Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Germany de Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Ghana gh Yes No No No No No
Gibraltar gi Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Great Britain (UK) gb Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Greece gr Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Greenland gl Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Grenada gd Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Guadeloupe (French) gp Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Guam (USA) gu Yes Yes Yes Yes $4.95 (first 1 lb.) Add'l $1.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Guatemala gt Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Guinea gn Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Guinea Bissau gw Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Guyana gy Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Haiti ht Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Heard and McDonald Islands hm Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Honduras hn Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Hong Kong hk Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Hungary hu Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Iceland is Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
India in Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Indonesia id Yes No Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Iran ir Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Iraq iq Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Ireland ie Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Israel il Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Italy it Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Jamaica jm Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Japan jp Yes No Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Jordan jo Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Kazakhstan kz Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Kenya ke Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Kiribati ki Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Korea (North) kp Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Korea (South) kr Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Kuwait kw Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Kyrgyzstan kg Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Laos la Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Latvia lv Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Lebanon lb Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Lesotho ls Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Liberia lr Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Libya ly Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Liechtenstein li Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Lithuania lt Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Luxembourg lu Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Macau mo Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Macedonia mk Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Madagascar mg Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Malawi mw Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Malaysia my Yes No Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Maldives mv Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Mali ml Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Malta mt Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Marshall Islands mh Yes Yes Yes Yes $4.95 (first 1 lb.) Add'l $1.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Martinique (French) mq Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Mauritania mr Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Mauritius mu Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Mayotte yt Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Mexico mx Yes No Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Micronesia fm Yes Yes Yes Yes $4.95 (first 1 lb.) Add'l $1.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Moldova md Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Monaco mc Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Mongolia mn Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Montenegro yu1 Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Montserrat ms Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Morocco ma Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Mozambique mz Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Myanmar mm Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Namibia na Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Nauru nr Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Nepal np Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Netherlands nl Yes Yes Yes Yes $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Netherlands Antilles an Yes Yes Yes Yes $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Neutral Zone nt Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
New Caledonia nc Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
New Zealand (Aotearoa) nz Yes Yes Yes Yes $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Nicaragua ni Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Niger ne Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Nigeria ng Yes No Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Niue nu Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Norfolk Island nf Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Northern Mariana Islands mp Yes Yes Yes Yes $4.95 (first 1 lb.) Add'l $1.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Norway no Yes Yes Yes Yes $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Oman om Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Pakistan pk Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Palau pw Yes Yes Yes Yes $4.95 (first 1 lb.) Add'l $1.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Panama pa Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Papua New Guinea pg Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Paraguay py Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Peru pe Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Philippines ph Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Pitcairn pn Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Poland pl Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Portugal pt Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Puerto Rico pr Yes Yes Yes Yes $4.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Qatar qa Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Reunion re Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Romania ro Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Russian Federation ru Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Rwanda rw Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
S. Georgia & S. Sandwich Isls. gs Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Saint Kitts & Nevis kn Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Saint Lucia lc Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Saint Vincent & the Grenadines vc Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Samoa ws Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
San Marino sm Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Sao Tome and Principe st Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Saudi Arabia sa Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Senegal sn Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Serbia yu2 Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Seychelles sc Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Sierra Leone sl Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Singapore sg Yes No Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Slovak Republic sk Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Slovenia si Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Solomon Islands sb Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Somalia so Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
South Africa za Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Spain es Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Sri Lanka lk Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
St. Helena sh Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
St. Pierre and Miquelon pm Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Sudan sd Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Suriname sr Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Svalbard and Jan Mayen Islands sj Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Swaziland sz Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Sweden se Yes Yes Yes Yes $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Switzerland ch Yes Yes Yes Yes $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Syria sy Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Taiwan tw Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Tajikistan tj Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Tanzania tz Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Thailand th Yes No Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Togo tg Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Tokelau tk Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Tonga to Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Trinidad and Tobago tt Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Tunisia tn Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Turkey tr Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Turkmenistan tm Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Turks and Caicos Islands tc Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Tuvalu tv Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Uganda ug Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Ukraine ua Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
United Arab Emirates ae Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
United Kingdom uk Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
United States us Yes Yes Yes Yes See USA shipping information See USA shipping information
Uruguay uy Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
USA Minor Outlying Islands um Yes Yes Yes Yes $4.95 (first 1 lb.) Add'l $1.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
USSR (Former) su Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Uzbekistan uz Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Vanuatu vu Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Vatican City State (Holy See) va Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Venezuela ve Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Viet Nam vn Yes No Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Virgin Islands (British) vg Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Virgin Islands (U.S.) vi Yes Yes Yes Yes $4.95 (first 1 lb.) Add'l $1.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Wallis and Futuna Islands wf Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Western Sahara eh Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Yemen ye Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Zaire zr Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Zambia zm Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Zimbabwe zw Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.

Updated July 31, 2008

* International Air Mail may be delivered by USPS or any of it's partners (Deutsche Poste etc.) at our choice.

** International Insured may be shipped by FedEx International or UPS International.

*** Delivery estimates do NOT include customs delays which may vary widely. Customer remains responsible for complying with their country's laws, customs regulations, taxes and duties.

Free shipping and shipping upgrades

Free shipping offers valid for the USA are valid for the 50 US states, and include shipments to US Armed Forces (AFO/FPO addresses.) They are not valid for shipping to US Territories. A discounted trackable and insured shipping upgrade to Domestic Ground (our choice of FedEx or UPS) may be offered where available.

International Customers and Shipping Choices

Buyers are fully responsible for complying with their country's laws, Customs regulations, taxes, and duties. Pokey's World Store is not responsible for packages delayed or detained in Customs.

We offer Global Air Mail shipping, and International FedEx. Prices may vary depending on weight and size of the order.

We recommend the International FedEx option where available, as these packages are insured and traceable door-to-door. If your parcel is shipped by an insured or traceable method, we will replace or refund any shipments that are lost in transit (not held in Customs.) Pokey's World Store is not liable for lost or damaged packages shipped using an uninsured shipping method (Global Air Mail.)

Shipping Costs

The charge for shipping your order is determined by the weight and size of the products ordered and the shipping method you choose. Our automated system calculates your shipping charge and displays it for you at the time you choose your shipping method.

Shipping Options

We ship from a dozen different warehouses across the United States and at times larger orders may be split and shipped from multiple warehouses. In this case you will receive multiple tracking codes and will be able to track each individual package. You will always pay a single shipping charge as quoted upon checkout. We pay the additional costs of multiple shipments when relevant.

Overnight and Second-Day Shipping

When calculating time frames for overnight or second-day delivery, be aware that orders are picked up from our warehouses Monday through Friday and not on Saturday and Sunday. Overnight and Second-Day Shipping orders placed before noon Eastern Time, Monday through Friday, will usually ship that same day. Orders placed after noon will ship the next business day. Overnight and Second-Day Shipping orders placed after noon on Friday will ship on Monday (or the next business day). Examples:

  • Overnight: If your order is placed at 2 pm ET on Friday with overnight shipping, it will be shipped Monday, and will usually arrive on Tuesday.
  • Second-Day: If your order is placed at 2 pm ET on Friday with second-day shipping, it will be shipped Monday, and will usually arrive on Wednesday.

We trust our delivery carriers, UPS, FedEX, DHL and USPS to do their best to deliver orders on time as advertised, but we cannot guarantee shipping times when carriers fall behind.

Backorder Items

Most products we sell are in stock at time of ordering to ensure prompt delivery of orders. Occasionally we advertise items that are not immediately in stock, that may take 3-5 business days to ship. Product availability is displayed on the product description page on the website. For example, an item that is in stock will show the following availability message on the product description web page:

  • Availability: In Stock Now! (orders placed before noon, Eastern Time)

Shipping Exclusions

We do not ship to prisons, schools, or churches. We have automated filters for our ordering process that will prevent shipment to these locations. If you believe your address is triggering one of these filters unintentionally, please contact our Customer Service Center

Undeliverable Packages

If your order is returned to us as undeliverable (due to an incorrect address, missing apartment number, nobody available to receive a parcel, etc.) we will notify you by email.

If the delivery problem is determined to be due to an error on the part of Pokey's World Store or of the delivery service, then Pokey's World Store will either replace the order for you or refund all charges, at your choice.

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Order Status

You can check the status of your order on our website 24 hours a day. Check Order Status

Pending Delivery: Your item is in the warehouse and is assigned to your order. We expect it to ship shortly. Depending upon the shipping method selected, for domestic orders please allow up to 7 business days for your package to arrive. For international orders, please allow 2 to 4 weeks.

Order shipped: Your order has shipped. For more information on our shipping methods and the method you have chosen, click here.

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Returns

Defective Products

If you have received a defective item, please contact our Customer Service department and they can help expedite your submission and process of replacement through the manufacturer warranty. You can also go directly to the manufacturer and submit your request for a replacement.

Incorrect Item Shipped

If there is a mistake in the item shipped to you, please let us know so we can replace it for you. Before sending any item back to Pokey's World Store within 60 days of purchase to start the exchange process, please obtain a return authorization number (RA#).

Incorrect Product Ordered

To protect the health of our employees and customers, we cannot exchange toys or intimate apparel (such as lingerie, thongs, massagers, etc.) It is the responsibility of the customer to ensure that they are ordering the correct product.

Change of Mind

All sales are final. Items purchased, once the shipping box has been opened, may not be returned or exchanged.

Store Credit

All store credit expires after 1 year of no purchase activity.

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Canceling an Order

Once an order has been processed, we are unable to make any additions, changes or quantity adjustments to it, or stop it from shipping.

If you changed your mind before the order is delivered, and no longer wish to receive the product, you can mark the UNOPENED box with “Return to sender” and send it back to us. Once we receive the order back, we will credit you for the cost of the product minus a 20% restocking fee. You will not receive credit for the shipping fee.

If you have any additional concerns about an order, please contact our customer service for help. Customer Service representatives are also available by phone from 6:00 am - 11:00 pm Pacific Time Monday through Friday, and from 9:00 am - 11:00 pm Saturdays and Sundays.

Customer Service can be reached at

U.S and Canada: 1(888) 592-4451
All Others: 001 415 423 2360

You can send an email to Customer Service 24 hours a day, 7 days a week. Customer Service will respond to your email within 24 hours.

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Email List

Our Email List

Email subscribers receive exclusive special offers, savings, promotions and news. We NEVER share, sell or rent our mailing lists - Read our Privacy Policy.

How Do We Ensure Your Selections?

For your own protection we will send you an email to confirm that you wish to subscribe to the selected mailing list. You will then need to confirm your choice. We require this "double opt-in" to ensure that you are getting the email that you want to the correct email address.

Unsubscribing from Email Lists

You can unsubscribe by clicking on the unsubscribe link located at the top and bottom of each promotional email.

You will receive a final email confirming that your address has been removed from our lists. Please allow up to 48 hours for this to take effect. You may receive one or two promotional emails between the time you request to be removed from a list and the time that we are able to physically remove you from our database. We thank you for your patience.

To ensure that you are getting order confirmation emails, customer service replies and the emails that you subscribe to, be sure to add us to your address book. Some internet providers have spam filters which will inadvertently block email unless the sender is in your address book. To ensure that our special offers and information get to you, please add: support@pokeysworld.com to your address book.

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Coupons

How to Redeem Coupons

Unless otherwise specified, email coupons are automatically applied to your order when you click through on the email and shop. You must meet the criteria outlined in the email (i.e. minimum order requirement) or the coupon will not be applied.

Printed coupons have a coupon code associated with them. You may need to enter the code on your order form or mention it when you place an order by phone.

Always read the instructions that accompany your coupon for the most accurate and up-to-date information before redeeming.

Coupon Restrictions

Most coupon offers will have an expiration date, and many may not be combined with other special offers. Some coupons may have criteria associated with the offer, such as a minimum purchase required. Always read the details included with your coupon to be as informed as possible about any restrictions.

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My Account

How to Change Your Account Information

You can change your account information at any time. Log on with your user name and password and click the My Account link located at the top of every page. Each section displayed on your account page has an edit link that allows you to change the information contained within that section. Customers may change the following information: Username, Email, Password, Billing & Shipping Addresses, Currency and Player Preference. To change other information, you will need to contact customer service.

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Shopping Cart

Adding Items to Your Cart

To add an item to your shopping cart, click the Add to Cart link found on each product page.

Adjusting Quantity

To adjust the quantity of any item in your cart, type the number you want to order in the Quantity box, then click the Update button.

Removing Items from Your Cart

To remove an item from your shopping cart, check the Remove box, then click the Update button.

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Ratings

You are welcome to rate any item in our store that you feel strongly about, even if it's not an item you purchased from us. Look for the "Review" section on the item's product pages.

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Writing Product Reviews

Reviewer guidelines

The most important guideline is: Write about what you liked (or didn't like) and why. Other users care about your opinion. It is best to focus most of your comments on the product you're reviewing, you can also selectively compare it to related items. Finally, even though you're reviewing adult material, please do not use offensive language.

Review posting

All reviews are evaluated by editorial staff. We reserve the right to publish submitted reviews in full, in part or not at all. Once approved, reviews will be displayed on the product description page for the product that you reviewed.

Verified Buyer Reviews

We like to hear from customers who have had experience purchasing and using the product that they are reviewing. Our review system offers to collect your email when reviewing directly from the product description only to verify your purchase. All reviews collected from our email prompts are considered verified buyer reviews.

Review usage terms

We reserve the right to edit reviews for appropriateness and accuracy. The posting of reviews on our site is done without any promise of present or future acknowledgement or compensation. All posted reviews become our nonexclusive property, with limited republishing rights retained by the author. By submitting a review, you are granting us a license to use, reproduce, revise or display such postings.

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Dispute Resolution

By using this web site, viewing its contents or ordering from us, you agree to resolve any disputes with us by first contacting us via email. If you are not able to obtain resolution of your dispute via email, you agree that it will then be resolved by dispute resolution located in San Francisco, California, U.S.A.

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Copyright Inquiries

Please note that we have a Registered Agent to send proper notices to. Information is available at the U.S. Copyright website:

https://dmca.copyright.gov/osp/

Then follow the procedure and send the notice to our agent:


Innov8 Solutions, Inc.
187 E. Warm Springs Road, Suite B343,
Las Vegas, NV 89119
Telephone: +1 (702) 935-5256

The DMCA requires that all notices of alleged copyright infringement be in writing. For Pokey's World Store to act on your notice, you must be authorized to enforce the copyrights that you allege have been infringed. When informing Pokey's World Store of an alleged copyright infringement, you should:

I. Identify the copyrighted work that allegedly has been infringed. If multiple copyrighted works on a single Pokey's World Store Service are involved, please provide a representative list of such works.

II. Describe the material that is claimed to be infringing and provide sufficient information to permit Pokey's World Store to locate that material.

III. Provide your contact information, including an address, telephone number, and, if available, an e-mail address.

IV. Certify or include a statement that you have a good-faith belief that the use of the copyright-protected material in the manner complained of is not authorized by the copyright owner, the owner’s agent, or law.

V. Certify that the information that you have provided Pokey's World Store is accurate. You should attest under penalty of perjury that you are authorized to enforce the copyrights that you allege have been infringed.

VI. Include your physical or electronic signature.

Pokey's World Store may not be able to act on your complaint promptly or at all if you do not provide this information.

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Sales Tax and VAT

For all orders, a sales tax or VAT will be charged when applicable based on the location that the order is shipped to. click here.

Country CODE VAT Rate
Austria AU 20%
Belgium BE 21%
Bulgaria BG 20%
Croatia (Hrvatska) HR 25%
Cyprus CY 19%
Czech Republic CZ 21%
Denmark DK 25%
Estonia EE 20%
Finland FI 24%
France FR 20%
Germany DE 19%
Greece GR 23%
Hungary HU 27%
Ireland IE 23%
Italy IT 22%
Latvia LV 21%
Lithuania LT 21%
Luxembourg LU 17%
Malta MT 18%
Netherlands NL 21%
Poland PL 23%
Portugal PT 23%
Romania RO 24%
Slovakia SK 20%
Slovenia SI 22%
Spain (except Canary Islands) ES 21%
Sweden SE 20%
UK (except Gibralter and Channel Islands) UA 20%
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Store Credit

Any store credit will be automatically applied to your order during checkout. We will only request your credit card information if there is a remaining amount. Please note that all store credit expires after one year of inactivity.

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Accessibility

We aim to make our website accessible and usable for all our customers, including those with disabilities. Our goal is to permit our customers to successfully gather information and transact business through our website.

We are taking a variety of steps and devoting resources to further enhance the accessibility of our website through continued monitoring and testing. We strive to meet the recommendations of the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.1.

If you have difficulty using or accessing any element of this website or if you have any feedback, please feel free to contact us. We will work with you to make all reasonable efforts to correct the issue and assist with immediate needs.

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Terms of Use

  • Must be 18 years of age or older.
  • I understand that the products I am purchasing / viewing may be sexually explicit.
  • It is legal for me to possess / view sexually explicit material where I live.
  • I believe that the products I am purchasing / viewing now, or may order / view in the future, are within the community standards of the area where I live.
  • I will not allow minors to have access / view the products and materials I purchase.

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